Four types of decision making12/25/2023 ![]() ![]() Waiters or managers of each coffee shop within the network decide whether the complaint is valid and deserves a free bonus. The management made a tactical decision to offer a bagel or doughnut free of charge in case of receiving a complaint from the client. The network owner strategically decided to implement the best customer service in the area. This rule has strategic, tactical, and operating decision-making backing it up. A coffee shop network has a rule that if customers complain about bad service, they get a bagel or doughnut free of charge.
0 Comments
Leave a Reply.AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |